Software Technology for Customer service interactions and website analytics can assist in identifying unreported problems

Avaya Management L.P. (Santa Clara, CA)

The system and method described here allows customers to use self-service systems on behalf of themselves without the need for presence. One way is to receive the input of a customer. The customer can then determine the action they want to take with the self service system in their absence.

Contact center calls can consume the majority of customers’ time. The customer will typically navigate an contact center’s Interactive Voice Response (IVR) menu system and then routinely must wait in line to speak with a live agent. Customers can become frustrated by the amount of time they spend waiting to talk with an actual agent as well as the IVR.

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What is a patent?

The government grants patents to protect an invention, patents give the inventor exclusive rights to use, create, sell and promote the invention? society is benefited when a brand new technology is introduced to the market. These benefits could be realized directly as people are able to accomplish feats previously unattainable, or indirectly through the economic benefits that innovation provides (business expansion, job creation).

Many pharmaceutical firms and university researchers are seeking protection under patents for their work and discoveries. A patent can cover a physical or abstract process or product, or even the method or composition of material that are new to the area. Patent protection is granted to any invention that is valuable, novel, and not already known by others in the same field.

Patents recognize and honor inventors who have commercially profitable inventions. They serve as a motivator for inventors to create. Patents enable inventors and small businesses to know that there is the possibility that they’ll receive a return for their time, effort, and money invested in technological development. They can earn a living through their work.

Patents play a vital role in firms and can be used to:

Make sure you protect your unique products and services.

Improve the visibility and the value of your products on market

Make your company and products stand out from the rest;

Find out about business and technical information.

Beware of the possibility of using proprietary third-party content, or losing your important information, creative outputs, or another creative output.

Patents can transform an inventor’s information into a tradeable asset that opens up new possibilities for employment creation and expansion of businesses through joint ventures or licensing.

Investors who are involved in the development and commercialization of technology will find small-scale businesses that have patent protection more appealing.

Patenting may lead to innovative ideas and inventions. These information may be eligible for patent protection.

Patents can be used to stop untrustworthy third parties from making money through the work of inventions.

Commercially successful patent-protected technology revenues could be used to finance technological research and development (R&D) and increase the chance of better technology in the coming years.

You can leverage the intellectual property rights of your company to convince lenders and investors that your product is a viable commercial value. A single patent could provide multiple financing opportunities. Patents can be used along with other IP assets as collateral or security to secure financing. You may also present investors with your patent assets to boost the value of your business. Forbes and others have noted that every patent could add between $500,000 and one million dollars to company valuation.

A well-constructed business plan is crucial for new businesses. It should be based on IP and explain how your product/service is distinctive. Additionally, investors will be impressed if you can show that your IP rights are secure or in progress of being secure and that they support your business strategy.

It is essential to keep an invention secret before applying for patent protection. The public disclosure of an invention prior to its filing frequently degrade its originality and render it patent-infringing. The filing of disclosures prior to filing, for example, for investors, test-marketing or other business partners, is best done after signing a confidentiality agreement.

There are many types of patents. Knowing them is essential for protecting your invention. Utility patents cover new techniques and machines. Design patents cover ornamental designs. Patents for utility are the best option and shield the owner from copycats and other competitors. Patents for utility are usually granted to enhance or modify existing inventions. Utility patents also cover enhancements and modifications in existing inventions. For instance, a procedure patent will cover acts or methods of performing a specific act, whereas chemical compositions are an assortment of ingredients.

How long will a patent last? While utility patents are valid up to 20 years from the initial filing, they are able to be extended through delay at the Patent Office.

Are you considering patenting your ideas? Since patents are only granted for first-to-file applicants and you must make your application quickly. Contact PatentPC to speak with a patent attorney PatentPC to protect your idea now!

Patent searches are a must when you’re writing an application for patent. This will allow you to look at other concepts and provide insight into the potential of them. This allows you to limit the potential of your invention. Additionally, you’ll be able to learn about state of the technological advancements in your field of invention. This will assist you in comprehend the scope of your invention as well as prepare you for the filing of your patent application.

How to Search for Patents

Patent searches are the first step towards obtaining your patent. You can do a google patent search or do a USPTO search. After the patent application has been filed, the item that is covered by the patent application could be referred to as patent-pending and you will be able to locate the patent application on a public pair. When the patent office is satisfied with your application, you’ll be able to do a patent number look to locate the patent issued. Your product will be patented. In addition to the USPTO search engine, you can also utilize other search engines such as espacenet, as detailed below. A patent lawyer or patent attorney can advise you on the procedure. Patents in the United States are granted by the US trademark and patent office as well as the United States patent office. This office also reviews trademark applications.

Are you interested in finding similar patents? Here are the steps you should follow:

1. Think of terms to describe your invention based upon its purpose, composition, and use.

Write down a concise detailed explanation of your invention. Do not use generic terms such as “device,” “process,” and “system.” Think about synonyms for the terms you initially chose. Also, keep track of significant technical terms and keywords.

To help you find terms and keywords, you can use the following questions.

• What is the objective of this invention? Is it a utilitarian device or an ornamental design?
• Is invention a way to create something or perform some function? Are you referring to a product?
• What is the basis of the invention? What is the physical makeup of the invention?
• What is the purpose of this invention?
• What are the technical terms and keywords that describe the nature of an invention? To find the correct terms, consult an online dictionary of technical terms.

2. These terms will enable you to find pertinent Cooperative Patent Classifications using the Classification Search Tool. If you are unable to locate the appropriate classification for your invention, look through the class Schemas (class schedules) and try again. If you don’t get any results from the Classification Text Search, you might want to think about substituting the words that describe your invention with synonyms.

3. Examine 3. Review the CPC Classification Definition to verify the validity of the CPC classification you’ve located. The hyperlink to a CPC classification definition is provided if the chosen classification title has a blue box that includes “D” on its left. CPC classification definitions will help you determine the applicable classification’s scope of application so that you can select the most relevant. The definitions could also contain search tips or other suggestions that could be helpful for further study.

4. The Patents Full-Text Database and the Image Database allow you to find patent documents that are accompanied by the CPC classification. You can search and select the most relevant patent publications by focussing first on abstract and the drawings that are representative.

5. This list of patent publications is the most appropriate to examine for connections to your idea. Pay close attention to the claims and specifications. Consult the applicant and patent examiner for additional patents.

6. Search for patent applications that have been published using the CPC classification you selected in Step 3 of the Applications Full-Text and Image Database. You can apply the same search strategy as Step 4, narrowing your results to the relevant patent application by looking at the abstract and representative illustrations on every page. After that, you must review the patent applications that have been published carefully, paying special attention to the claims, and other drawings.

7. You can search for other US patent publications by keywords in the AppFT and PatFT databases, as well as search for patents classified as not from the United States in the following table. Additionally, you can utilize web search engines to search for non-patent-related literature disclosures about inventions. Here are some examples:

• Add keywords to your search. Keyword searches may turn up documents that are not well-categorized or have missed classifications during Step 2. For example, US patent examiners often supplement their classification searches with keyword searches. Think about the use of technical engineering terminology rather than everyday words.
• Search for foreign patents using the CPC classification. Then, re-run the search using international patent office search engines such as Espacenet, the European Patent Office’s worldwide patent publication database of over 130 million patent publications. Other national databases include:
• European Patent Office (EPO) provides esp@cenet to access a network of Europe’s patent databases with access to machine translation of European patents. 
• Japan Patent Office (JPO) – with access to machine translations of Japanese patents.
• World Intellectual Property Organization (WIPO) offers PATENTSCOPE with a full-text search of published international patent applications and machine translations for some documents, as well as a list of international patent databases.
• Korean Intellectual Property Rights Information Service (KIPRIS)
• State Intellectual Property Office (SIPO) with machine translation of Chinese patents.
• Other International Intellectual Property Offices with online patent databases include Australia, Canada, Denmark, Finland, France, Germany, Great Britain, India, Israel, Netherlands, Norway, Sweden, Switzerland, and Taiwan.
• Search non-patent literature. Inventions can be made public in many non-patent publications. It is recommended that you search journals, books, websites, technical catalogs, conference proceedings, and other print and electronic publications.

To review your search, you can hire a registered patent attorney to assist. A preliminary search will help one better prepare to talk about their invention and other related inventions with a professional patent attorney. In addition, the attorney will not spend too much time or money on patenting basics.