ORACLE INTERNATIONAL CORPORATION (Redwood Shores, CA)
What is a Patent for Control of the user interface with two-purpose purpose for data submission and feedback expressions
Collecting user feedback is a way to assess the user’s perception of an experience using a software tool. Any software that interacts directly with users should be designed to ensure that users can perform the intended task efficiently.However one of the aspects that is often overlooked of the user experience is how they perceive the overall process. This is not just about determining if a task was completed properly. It also measures how the user perceives the process. Users will use the program more often when they feel it is enjoyable and effective.
There are numerous methods to gather feedback from users. After a process is completed, some software tools send follow-up surveys. These surveys may be sent by email, text message, or any other delivery method. However, this post hocmethod separates the opportunity to provide feedback from the actual experience. These surveys can take a long time and often aren’t accurate. Some software tools show pop-ups which ask users to share their experiences with the software tool. This can cause interruptions to the software’s process and draws the user away from the experience they’re trying to assess. Some software tools allow users to self-report feedback via buttons or other means. Users must select one of these options. The feedback of users is typically negative and gives an untrue picture of user experience. None of the methods currently in use collect feedback in a uniform and efficient manner.
These embodiments implement a user interface control that allows users to simultaneously submit information in a user-interface and then give feedback on their user experience. This button is a non-intrusive and light method of collecting user feedback that leverages an action that users already complete. For instance, when you hover your cursor over the last button to finish some task it can display various types of feedback expressions that may be selected and then submitted by the user when they click the button. This allows the user to give feedback as they submit their actions. It does not interrupt the user experience.
The user interface control is often referred to as an “feedback” button. It could appear as a normal single-action button. When the user hovers an input cursor over or close to the feedback button, icons/text might be displayed that show the different typesof feedback expressions that may be submitted when clicking the button. When the user moves the cursor around the button, the icons for the various feedback expressions can be highlighted or highlighted in order to highlight the areas where the button must be pressed to trigger specific feedback signals. The icons that show facial expressions such as happy, sad or other, can be highlighted or highlighted to show where the button needs to be clicked to send specific feedback messages. The feedback button may be moved by the user in order to show icons of facial expressions that are associated with various levels of feedback (e.g. happy, unhappy, etc.). When the user is pleased with the feedback message displayed it is possible to click the feedback button at the present location to submit the feedback expression and then perform the final submit action for the other data displayed in the user interface.
From the perspective of the user interface The user interface can present a view of a button that is displayed as part of the user interface. The decision can be made in the event that an input indicator such as a cursor or finger tap hovers within the region surrounding the button. As a result, graphic icons or other visual indicators can be displayed to correspond with the various available feedback expressions. For example, the button may be divided into a variety of regions, each of which isassociated with an individual feedback expression or an icon displayed. Sometimes, the feedback button may be described to the user via text, such as when they first touch the button. Feedback icons can be used to show animations by moving the cursor over the button. For instance, the icons may pop up or down as the cursor moves over the corresponding areas of the button. The user interface could receive input from the button by clicking it. The user interface can then determine a region of the button that corresponds to the input, and then record the feedback input. The button could also permit information entered into the interface to be saved in a database, or processed based on its purpose.
As an extension to a control that is standard in the toolbox for user interfaces the feedback button’s properties can be used. This can allow feedback functions to be applied to any control, in addition to the final action button as an example. The feedback functionality may be turned on/off at each level of a software implementation, including in a single instance of the application, across application installations for a particular customer, and across all applicationinstallations provided by a software provider.Click here to view the patent on USPTO website.
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