INTERNATIONAL BUSINESS MACHINES CORPORATION (Armonk, NY)
This disclosure is related to messaging channels and, more specifically, to detecting conversations in unstructured channels.
This summary gives a brief overview of a few examples of the invention. This summary is not intended to identify crucial or important elements or define the scope of any particular version or claim. Its primary purpose is to describe concepts in a simplified form as a prelude to the more thorough explanation that will be provided in the following sections. In some embodiments, computers, methods or apparatuses and/or computers that allow for the identification of conversations in the messaging channel are described.
A system can comprise a processor and a memory in accordance with one particular embodiment. The memory may be used to store computer executable parts and the processor is able to execute the computer executable components stored in the memory. Extract components can be included in the executable computer components. This model identifies conversations messages and assigns them to suitable conversation thread categories.
In another way the computer-implemented method may consist of detecting, using an operatively connected system to a processor, conversations messages based upon an algorithm which is trained to a certain confidence level. Computer-implemented methods may also involve assigning messages from conversations to appropriate conversation thread categories by the system.
A different embodiment is a computer program product that allows for the detection of conversation threads within a message channel. The computer program product could include a computer-readable storage medium that contains program instructions therewith, the program instructions can be executed by a processor, causing the processor to identify conversations using a model trained to a defined confidence level. The instructions can also cause the processor to assign conversation messages to the appropriate thread categories for conversation.Click here to view the patent on USPTO website.
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